Deposit Refund  / Account Balance Refund Policy

Any UNUSED funds from deposits in the customer’s account on our website can be refunded back to the original form of payment at the customer’s request when contacting our support team. These requests must be made within 6 months of the original deposit to receive a refund back to the original form of payment. To request an account balance refund please open a Support Ticket on our site or email us at support@qqtube.com. All Support Tickets are responded to within 24 hours and typically much faster.  

 

Order Cancellation Refund Policy

A customer may request an order cancellation by opening a Support Ticket on our site or by emailing support@qqtube.com. However, once an order is In Progress we can not guarantee that the order can be stopped. If the order can be stopped a refund will be issued for any undelivered services. 

 

If the order is canceled by our system because of technical or delivery issues a refund will be issued for any undelivered services.

 

**All requests for refunds (both deposit/account refunds and order refunds) should be made by opening a Support Ticket or by emailing us at support@qqtube.com. All Support Tickets are responded to within 24 hours and typically much faster.