Any time an order drops from our order processing system it is automatically canceled. The order will be refunded for any undelivered services. 


The following are reasons that an order may drop from our delivery system and be canceled:

-The link is bad or the video has been removed/deleted

-Copyright content on the video

-Livestream video (we do not currently offer services for Livestreaming).

-Restrictions that have been added to the video such as age or country

-Mobile or desktop restricted

-The video is disabled from playing on external websites (embedding disabled)

-Risky content such as nudity, threats or any high level of violence.

-Requires a login or is Private - you must make it Public to receive services


If none of these applies, you can place the order again and please let us know if you experience any other problems with delivery.