Sometimes after paying you may not receive funds due to the payment being invalid.  You can tell it's invalid by checking your email; If you have not received an invoice from QQTube confirming the payment then it was not valid.  From our experience this only happens to Bitcoin orders!


If you have not received funds, not received an email and have paid then please send in a ticket with the following info: 

1) Time you paid:  

2) USD amount paid:  

3) BTC amount paid:

4) Your wallet ID:  

5) The 8 character transaction ID: 


The cause for this is due to sending the wrong amount or sending it too late.